Terms and conditions of use

I. General Terms and Conditions

1. Online shop located on website www.hobbyzone.pl allows you to make purchases via the Internet.

2. www.hobbyzone.pl online shop is owned by:

HZ s.c.
ul. Mickiewicza 29
95-050 Konstantynów Łódzki
POLAND
NIP: PL7312045915

3. The correspondence address:

HZ s.c.
ul. Nasienna 14
95-050 Konstantynów Łódzki
POLAND
tel. : +48 604 598 544
e-mail: sklep@hobbyzone.pl

4. Purchasing online store www.hobbyzone.pl constitutes acceptance of these Rules.

II. Bank Account Details

HobbyZone
ul. Nasienna 14
95-050 Konstantynów Łódzki
POLAND

IBAN account number: PL71114020040000300274909307
BIC number: BREXPLPWMBK

III. The procedure for the submission and execution of orders

1. Order can be made using the add to the cart function and then the "Order" button. In order to properly perform an order procedure,  it will be more comfortable for online shop user to create an online shop account, so you can also watch the status of the order.

2. The main condition for the realization of purchases is to properly fill the contact details along with a valid and existing e-mail address and telephone number under which the order will be confirmed.

3. Order can be placed 24 hours a day throughout the year. Ordered products are send over 72 hours on weekdays.

4. When shipping outside the European Union package may be subject to the customs fees and import duties of the country to which order is shipped. These charges are always the recipient's responsibility.

5. In case of circumstances preventing full or temporary execution of the order, the HobbyZone company reserves the right to suspend the execution of the order - the HobbyZone company is obliged to immediately notify the purchaser about the situation.

6. The HobbyZone Company reserves the right to suspend orders giving rise to doubts.

7. We issue a bill for the purchased product.

8. The HobbyZone company is selling the products by mail order, if you wish to pick up the goods personally, please contact us to arrange for pickup.
 
IV. Returns & Complaints

The customer has the right to return purchased goods and withdraw from the contract within 14 days of receipt for any reason. The Customer receives the return of whole paid amount, for the goods, as well as for the shipping. The shipping fee will not be returned by the Seller in case of withdrawal from the contract.

Please specify, which of the situations described below applies to you:

Complaint

- I received damaged goods;
- I received goods, different than ordered;
- I received goods, that are not compatible with the contract

Please contact us before returning the goods. In justified cases, we ship damaged or mistaken parts immediately to speed up the solution of the problem, as we care about the full satisfaction of the Customers.

In case of goods returns, please secure the goods and deliver them to our address:

HZ s.c.
ul. Mickiewicza 29
95-050 Konstantynów Łódzki

Poland

Withdrawal from a distance contract, return without giving reasons

The customer has the right to return purchased goods and withdraw from the contract. The declaration of withdrawal, you can find here , or any other unequivocal statement, ought to be sent within 14 days of delivery.

The Customer has 14 days to return goods, from the time of sending the declaration of withdrawal from the contract.

Please secure the goods and deliver them to our address:

HZ s.c.
ul. Mickiewicza 29
95-050 Konstantynów Łódzki

Poland

The Customer receives the return of whole paid amount, for the goods, as well as for the shipping. The Seller does not bear the cost of return shipping of goods.

V. Cookie Files

In order to improve the functioning of the hobbyzone.pl website, cookie files are sometimes applied. These files consist of information concerning the processes undergoing in the search engine and do not collect any personal data from the website users.